Announcements

One message to a year group, not a phone tree

Tag students by course, year or cohort, then send the approved template to that tag alone. Test it on your own number first.

  • Filter by tag with live audience counts, and personalise each message from the student record
  • A document header carries a timetable or reading list up to 100 MB, so it arrives in the chat rather than behind a portal login
  • Schedule it for a date, time and timezone, with up to three retry slots if a number is briefly unreachable
An approved template being prepared for a broadcast

Admissions

Answer the same prospectus questions without an adviser

Upload your prospectus, fee schedule and entry requirements. The agent answers from that material alone, and hands over when someone is ready to apply.

  • It replies in whatever language the student wrote in, and keeps the office hours you set
  • Reply buttons or a ten-row list let people pick a course or department instead of typing it
  • When nothing in your material matches, it sends the fallback message you wrote rather than inventing an answer
An AI agent answering a student question on WhatsApp

WhatsApp Forms

Take the application inside the chat

A multi-screen form opens in WhatsApp, so a prospective student never has to find a laptop to start an application.

  • Fourteen field types including dropdowns, dates and image upload, so documents and choices come in structured
  • Answers land in a submissions inbox per form with CSV export, and fill in the student's blank name and email
  • Every send carries a single-use token, so each submission is attributed to the right person
A WhatsApp Form being built in Luminous CRM

Student support

One number the whole office can answer

Enquiries arrive on a single number and any member of staff can pick one up, without two people replying to the same student.

  • Claim, take over and transfer, with every hand-off recorded so nothing is answered twice or dropped
  • Canned replies fill in the student's name from their record, so a common answer still reads personally
  • The 24-hour window is tracked per conversation, and the composer switches to templates the moment it closes
The Luminous CRM shared team inbox

Around the timetable

What the office gets once enquiries and announcements run on one number.

A student list you can import

CSV import up to 50 MB, roughly 200,000 rows, with column mapping and a report of every row that needed attention.

Unlimited forms

Applications, consent slips, trip sign-ups and feedback, all built without code and published to Meta in one click.

Unlimited seats

Add the whole office. Seats are not metered and adding staff never changes the price.

Know your busiest hours

A weekday-by-hour heatmap and median first response time, so the desk is staffed when enquiries actually arrive.

Put your WhatsApp number to work, free for 7 days

Unlimited seats, contacts, messages, campaigns and forms. 2,000 AI replies a month. One plan, everything included. Start today, no card needed.

Luminous CRM platform preview