One inbox for the whole team
Claim, take over and transfer so two people never answer the same shopper, with the 24-hour window tracked for you.
Order updates
Your store triggers the message, not a person
Point your checkout, fulfilment or payment webhook at one endpoint and Luminous CRM sends the approved template. No one has to remember to do it.
- One endpoint and one workspace key, with a payload shaped like the industry standard so an existing integration ports with little change
- Each send resolves or creates the contact and applies tags and attributes by name, so the order also builds your client database
- Signed webhooks push delivery and read status back, so your own system knows what reached the customer
Campaigns
Bring shoppers back without risking your number
Filter your client database by tag, personalise from the contact record, send a real test first, then schedule it. Meta's rules are enforced before anything leaves.
- Marketing templates never go to a contact who has opted out or been blocked, and the check happens before the send, not after
- URL buttons can carry a variable, so each shopper gets their own product, cart or tracking link, and a copy-code button hands over a discount code
- Sent, delivered, read, replied and failed update live, with every failure explained in plain English rather than a Meta error number
AI Agent
Answer sizing, stock and delivery questions at 2am
Upload your product documents, returns policy and delivery terms. The agent answers from that material alone, and hands over the moment a shopper asks for a person.
- It can look up the shopper's record, tag them, and read a Google Sheet or call your own API to check an order before it replies
- A menu of reply buttons or a ten-row list lets people pick a topic instead of typing, and the answer still comes from your own material
- It keeps your business hours, and sends the closed message you wrote rather than inventing an answer when nothing matches
WhatsApp Forms
Collect reviews and returns inside the chat
A multi-screen form opens in WhatsApp, so nobody is sent to a browser to fill in a survey or start a return.
- Fourteen field types, including dropdowns, choices, dates and image upload, built without code and validated before you publish
- Answers land in a submissions inbox per form, with CSV export and live updates, and fill in the contact's blank name and email
- Your success message is sent back automatically, and the response appears in the chat timeline for whoever picks the conversation up
The rest of the shop floor
What holds the whole thing together once the orders start moving.
A client database that builds itself
Every shopper who messages becomes a record, with tags, up to 30 custom attributes and CSV import for the list you already have.
Opt-outs honoured automatically
When a shopper tells WhatsApp to stop marketing messages, Luminous CRM records it and refuses to send them one. Order updates still go through.
Know your busiest hours
Volume, delivery rate, median first response and a weekday-by-hour heatmap, so you staff the inbox when the orders actually arrive.
Put your WhatsApp number to work, free for 7 days
Unlimited seats, contacts, messages, campaigns and forms. 2,000 AI replies a month. One plan, everything included. Start today, no card needed.
