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Unlimited User means that there is no limit on the number of Monthly Active Users (MAUs) you can connect with in a month. Be it a thousand users, hundred thousand users, or a million users - you can connect with as many users as you want! You'll just need to pay for the WhatsApp Conversation Charges after 1000 Free Conversations per month along with the Subscription fee.
Yes, WhatsApp Conversation Credits are recharged and managed Separately.
Everytime you initiate a Conversation (UIC or BIC), the price of that conversation is deducted from this recharge.
This price varies according to user's country.
A Messaging session window starts when a user sends your Whatsapp Business Number a message and lasts for 24 hours from the most recently received message.
You can intervene/respond with ANY kind of message within these 24 hours.
All billing is Pre-paid.
You can Import Unlimited Contacts to the Luminous Dashboard. You're only charged for the WhatsApp Conversations you initiate with a user.
Upgrades and Downgrades work on a pro-rata basis.